Frequently Asked Questions
Shipping Informations
What Shipping Methods are Available?
We here at El Sammak Store ship all over Egypt by land using safe and reliable vechiles to reach our customers where they are.
How Long Will it Take To Get My Package?
Once you place your order, allow a 1-2 business days to ship the order and another 1-2 business days for delivery the order to your favourable place.
How Do I Track My Order?
You can easily call us on [ 01032768768 ] and ask for the status of your order.
How do I cancel or modify my order?
If you want to cancel your order simply call us on [ 01032768768 ].
If you want to change your order just give us a call us on [ 01032768768 ], Then place a new order with the right product.
How can I return a product ?
To return an item, please follow these steps:
How can I return a product ?
To return an item, please follow these steps:
- Contact our customer service team to obtain a return authorization.
- Pack the item securely in its original packaging.
- Ship the package to our return center:
El Sammak Store, Ismailia, Hay-Elzohour beside Al-Awady Pharmacy.
Please note that regarding the cost of shipping of the returned item is on us.
Once we have received allow 1-2 business days to inspect your returned item, once we finished the inspection we will contact you for the result and with the suitable solution.