Returns Policy

We accept returns for any reason within 14 days of purchase. All returned items must be in new and unused condition, with all original packaging and accessories.

To return an item, please follow these steps:

1. Contact our customer service team to obtain a return authorization.
2. Pack the item securely in its original packaging.
3. Ship the package to our return center:

El Sammak Store, Ismailia, Hay-Elzohour beside Al-Awady Pharmacy.

Please note that regarding the cost of shipping of the returned item is on us.

Once we have received your order allow 1-2 business days to inspect your returned item, once we finished the inspection we will contact you for the result and with the suitable solution.

Exceptions

The following items are not eligible for return:

• Used or damaged items

Changes to Shipping and Return Policy

We reserve the right to change our shipping and return policy at any time without notice. However, we will not make any changes that affect orders that have already been placed.

Refund Policy

How will I be refunded?

Once we have received and inspected your returned product, we will issue a refund to your original payment method. Please allow 3-5 business days for your refund to be processed.

Exceptions

We reserve the right to refuse a refund or a decrease in the amount  if the product is not returned in new and unused condition, with all original packaging and accessories. We also reserve the right to refuse a refund if the product is damaged or has been altered.

Changes to Refund Policy

We reserve the right to change our refund policy at any time without notice. However, we will not make any changes that affect orders that have already been placed.

Additional Information

• We recommend that you insure your shipment against loss or damage..

Contact Us

If you have any questions about our shipping and return policy, please contact
our customer service team at [ 01032768768 ].

We hope this refund policy is helpful. Thank you for shopping with us!