Returns Policy
We accept returns for any reason within 14 days of purchase. All returned items must be in new and unused condition, with all original packaging and accessories.
To return an item, please follow these steps:
- Contact our customer service team to obtain a return authorization.
- Pack the item securely in its original packaging.
- Ship the package to our return center:
El Sammak Store, Ismailia, Hay-Elzohour beside Al-Awady Pharmacy.
Please note that regarding the cost of shipping of the returned item is on us.
Once we have received your order allow 1-2 business days to inspect your returned item, once we finished the inspection we will contact you for the result and with the suitable solution.
Exceptions
The following items are not eligible for return:
Changes to Shipping and Return Policy
We reserve the right to change our shipping and return policy at any time without notice. However, we will not make any changes that affect orders that have already been placed.
Refund Policy
How will I be refunded?
Once we have received and inspected your returned product, we will issue a refund to your original payment method. Please allow 3-5 business days for your refund to be processed.
Exceptions
We reserve the right to refuse a refund or a decrease in the amount if the product is not returned in new and unused condition, with all original packaging and accessories. We also reserve the right to refuse a refund if the product is damaged or has been altered.
Changes to Refund Policy
We reserve the right to change our refund policy at any time without notice. However, we will not make any changes that affect orders that have already been placed.
Additional Information
- We recommend that you insure your shipment against loss or damage..
Contact Us
If you have any questions about our shipping and return policy, please contact
our customer service team at [ 01032768768 ].
We hope this refund policy is helpful. Thank you for shopping with us!
